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Employer Brand Strategy Sprint Series

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SAVE YOUR SPOT

We're looking for:

Digital Account Manager

Summary

Job Title: Digital Account Manager

Location: Liverpool, UK Based Remote (work from home)

Salary: Dependent on experience

Employment: Full Time

Department: Client Services

What We Do:
We love the struggle

What do we mean by that? Well, when you find the struggle you love you find a home, a purpose, the successes you want for yourself. It’s the challenges you relish, rather than avoid.

No great piece of creative communications was ever born without a struggle behind it, be it a film, a book, a piece of marketing or anything else that’s succeeded.

That’s why we’re Defenders of Happiness.

To love the struggle is to find happiness in something you’re passionate about and having what it takes to make it all worthwhile.

Happiness to us isn’t just pleasure, it’s victory in what we do.

And what is that? We’re a full-service employer brand communications agency, and we always sell the truth. We change the way people think about the companies we work with and help them thrive.

Our highly effective creativity, tech, and experience model is fuelled by our disruptive ‘Give and Get’ approach.

To work here, you need to love the struggle. The energy and momentum created by a team focused on a shared goal can be difficult to keep up with and overwhelming if you let it. Our shared passion creates relentless high expectations, so there’s often nowhere to hide.

The upshot is you often surprise yourself with your own progress, and when you ask for help or have an ambitious idea, people will offer support without question. We believe if you love what you do, you’ll move us forward, but that comes with the expectation to do just that.

Progress, results, and new creative solutions are relished, rewarded, and celebrated. That’s how to find happiness at Ph.Creative.

“We work hard but always have time to help each other and discuss ideas.”

Paola Paulucci
- Account Executive
BT
RBS

The Role

The role of Account Manager requires a highly organised and experienced individual with a passion for all things digital and a high level of analytical and strategic thinking.

It requires someone with excellent relationship management skills and the ability to get the best out of a team to produce remarkable results for their clients. We strive for remarkable results so we employ remarkable people.

Skills

  • A passion for digital and creative solutions and demonstrable industry knowledge
  • Previous experience employer brand, talent attraction and candidate experience
  • Demonstrable experience of excellent client facing communication and proven ability to grow the business on an account
  • The ability to offer insightful interpretation and advice to clients that is relevant to their business
  • A proven track record of delivering results

Responsibilities

  • To manage a portfolio of top level clients
  • To deliver coordinated digital and creative solutions for clients that deliver tangible and measurable results for their business
  • To foster and grow strong relationships within client companies
  • To be recognised by the client as a main point of contact and as a core member of the agency team
  • To regularly speak with clients' to plan and progress account activity and input into the strategic direction of the client
  • To communicate strategy clearly and effectively to your clients
  • To report regularly and concisely to your clients, interrogating results and analysis to inform strategy and identify opportunities
  • To grow the business within your portfolio and develop upsell opportunities
  • To keep up to date with your clients business, the latest industry news, trends and best practices
  • To ensure that all clients are kept up to date with relevant activities and developments at Ph.

“All of the account management team take the time to support each other. We share ideas, share in each other’s success and share a helping hand when it’s needed. It’s a proper team.”

Tam Salih
- Client Services Director

Our Values

Every business talks about values. We talk about them more than most, though, because we spend so much time helping our clients define their true values to attract the talent they need.

So, our values aren’t just words we like the sound of; they’re our principles and our behaviours, they’re the bedrock of our business and the spirit at the heart of all of us that work here. Here’s what you need to succeed at Ph:

INTENSITY. AUDACITY. INTEGRITY.

How Do We Expect You To Show Intensity?

It’s about truly immersing yourself in your work. You’ll give each and every project your full attention regardless of your heavy workload and tight, unrealistic deadlines. You’ll know inside yourself that something is not as good as it could be, and you’ll be willing to lose sleep over it until you get there. It’s about working smart, working hard, and working generously with the exceptional talent around you to deliver real quality. You’ll embrace the long hours, you’ll push yourself forward for more responsibility and more accountability, and you’ll squeeze dry every opportunity that comes your way.

How Do We Expect You To Show Audacity?

It’s about an audacity of ideas: dreaming up and delivering bold and brave concepts which improve the way we do things; which leave our clients speechless in our creativity; which make the best talent pay attention; and which win awards. You’ll have an audacity of approach in your work, leaving no stone unturned; trying, failing, learning, and improving, striving to find the best solution for the challenges you’ll face every day and not being constrained in your thinking. You’ll be looking for ways to develop our processes, procedures, and people. An audacity of attitude, going that bit further and never, ever, settling for anything less than excellence.

How Do We Expect You To Show Integrity?

A role at Ph is all about making a valuable, professional contribution to our projects. Empathising, respecting, and relishing the diversity of our growing team’s skills, backgrounds, and experience. It’s about channelling the many challenges that each project brings into positive action and learning. You’ll be true to your word, reliable and conscientious, and you’ll build upon the high standards we set for ourselves. It’s about keeping the best interests of our colleagues, our business, and our clients firmly at the heart of all that you do. You’ll push back when you need to so that standards don’t slip, and you’ll always refuse to compromise. You’ll set an example, inspire, and be the person with whom everyone wants to work.

What You'll Get

We devised the ‘give and get’ approach to our work to best illustrate what we expect from our people and what they can expect from Ph.

So, in return for your intensity, audacity, and integrity, we’ll tick all the boxes you would expect in terms of salary, benefits, flexible working, and personal development. But there’s much more on offer.

We listen and execute on great ideas that have been well researched and thought through, no matter where those ideas come from or whoever brings them to us. Which means smart people with the right attitude can go far quickly. And you’ll have the exhilaration and satisfaction of working on multiple projects with incredible brands. It’s fast, frantic, frustrating, and not for the faint-hearted, but your work will honestly go around the world.

You’ll work hard to find the best solutions; shape the support we put around you to help you deliver at your best; explore new technologies, techniques, and tactics; and find pride in all you do. It’s about having the drive to ignore the easy options and to choose instead to do work that makes a difference to everyone it touches. It’s about defining your career.

  • Unlimited holiday
  • Birthday day off
  • Flexible working hours
  • Health insurance cover
  • Peer to peer reward scheme

Are you running for cover or ready to dive in?

We always sell the truth, no more so than in the way that we talk about ourselves. We love the struggle. If you’re up for the challenge, confident you can thrive in our culture and make a difference for our clients, we encourage you to get in touch. And if you don’t think you are, please don’t.